They are hard to deal with and VERY unprofessional!! He ordered Walii to move his car, he was clearly upset that he was caught in a lie! Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Also he said that the total due is about $27,000. DO NOT PURCHASE A CAR FROM HERE! The cherry on top is the wash and detail they provide as you are preparing your paper work. It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. Great deal done. If I could give this business zero starts, I would. Don't waste your time! As the possibility for human data entry error exists, we apologize for such errors in advance and disclaim any liability for inaccurate information on these pages made as a result of typographical and/or unintentional mistakes and errors. Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. From this document I defined the total selling price for the car. On the sale sticker of the car was a disclaimer " As Is" RED FLAG!!! They assured me that they would rectify any issues and disappear when time to do so! Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Merlex Auto Group. The manager Walter prepared Purchase Documents set. Dear Mr. Bill, However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Merlex - the masters of bait and switch. We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! which was weird because I dropped of the car. Search job openings at Unique Auto Import. Merlex Auto Group | 7 followers on LinkedIn. Verify to immediately update business information, respond to reviews, and more! Directions. We purchased a car from MERLEX 2 Weeks ago! Thank you for bringing this to our attention. Dealer said they would call back when the car was back, and never called back. Find more than 112,707 complaints| Ripoff Report BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There is no any information about this second line of financing. Purchased 2015 ******** **** ***** July13 2020 during COVID. Please teach how to cancel this Certificate of Title. Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. TERRIBLE PAINT JOB SOLD ONLINE Fairfield OH, Stephen Komorek API International Group Investigators Stephen Komorek & Pat Welsh Fraudulent, Stole Valor, Criminal fake Detective Wellston Ohio. 2 DAYS AGO! The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. I would love to see how they are booking their vehicles to the bank. I spoke with substitute manager for that day Ray Kandahari. Easy, done. 3.4 (644 reviews) 1105 N Glebe Rd Arlington, VA 22201. Easy Apply. Was sold a car with a bad engine! The final on road price was 10K higher. Copyright 1997-2023, Ripoff Report. Overview Reviews (235) Inventory (150) price inspection communication buying experience scam professional truck unprofessional. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. I got the vehicle at a great rate and as well the condition of the vehicle was in perfect condition I would recommend this place! UniCourt uses cookies to improve your online experience, for more information please see our Privacy Policy. Used Cars for Sale. 2 months ago. CARFAX Vehicle History products and services are based only on information supplied to CARFAX. 6. I asked to provide me with absent pages in my Purchase Documents set. Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. It's been a month I still can't get my tag. Walter gave me the discount I needed to secure the purchase. and why? He wanted me to take it to his mechanic, i felt more comfortable taking it to Lexus to find out what's wrong. MYWOT. Sales hours: 10:00am to 8:00pm. Completely Dishonest and Fraudulent!!! He said no way. No problem I was told. YOU HAVE BEEN WARNED! On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. This guy is one of the absolute worst i have seen and I used to train new hires for sales. I could not eat, walk, think. Tell us has your experience with this business or person been good? I contacted Capital One to look into this loan! Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. I visited Arlington Police Department. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. N/A. All rights reserved. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife Specialties: High End Used Car Sales. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Why Ripoff Report will not release author information! He asked me what I wanted in a car and I showed him a video of the car I really wanted to see if he could get close to that. When I told MIke it was his car and he should have the vin right there, he mumbled something incoherent and then hung up on me. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! We offer: That following morning, the diagnostic was done and Ray no longer picked up his phone, instead of answering, he constantly sent me to voicemail! I continued to call, he would not respond yet he was completely available prior to selling the car. Got in contact with Julian shortly after the price dropped. They immediately treated me like family, and took their time to give me a tour of the vehicle and a thorough test drive to make sure it was running fine. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. 40 minutes later I completed a fiancial form. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Arlington, VA 22201. This rating includes all dealership reviews, with more weight given to recent reviews. All business will get complaints. Has your experience with this business or person been good? |. Uncover why Merlex Auto Group is the best company for you. It may not be copied without the written permission of Ripoff Report. Horrible customer service. Very responsive!! Yet, i have never met him before this day!!!!!! I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. Ford F150 was advertised at $24,277. strict standards for business conduct. its only been two weeks and he has proof he put down what you asked for.". The process was stress free and pleasant. Hiding negative complaints is only a Band-Aid. 8 years ago. FRAUD ALERT:. You will be sorry. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. Public Records Policy. 1. if you can, stay away from these frauds! Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! And the best part of all, documents in their CrowdSourced Library are FREE. Server location. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This was the most stressful experience I've ever had buying a car. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. Jason and Walter treated me with kindness and respect. He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. That's the way you make sales and retain satisfied customers!!!!! After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. We're all concerned about COVID-19. Can be upwards of $3000.00 On top of vehicle cost. 1 mile away. I decided to go back and read some of the reviews more closely. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. Visit Merlex Auto Group. File your review. Want to share your experience with this dealership? Dominate search results. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Clerks from Bank Ally call me every day. We analyze millions of used cars daily. who took it far and beyond to make sure I left satisfied. Website. 7. BBB Business Profiles may not be reproduced for sales or promotional purposes. Learn more about Birdeye, Trust Economy: Why Google and Birdeye Are Against Review Gating. The contract legally bound you to the terms and conditions contained thereinyetyou didn't even bother to READ what you were agreeing to! 72 Verified Reviews. Compare pay for popular roles and read about the team's work-life balance. Ripoff Report has an exclusive license to this report. Write a Review. Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. Making you a happy customer is not their goal!! Sales (571) 200-0879. REBUTTAL BOX
I have bought over 20 cars in the last 18 years. Merlex Auto Group Sales Position. I am beyond grateful for this business for making this possibility of driving off the lot with a beautiful X6 possible. Dear customer, I agreed. They detailed my car, filled up my tank, and gave me the best experience Ive ever gotten from a dealership. WE FINANCE EVERYBODY - Call Our Sales Department For More Information. Another car stalled out and wouldn't restart within 50 feet of the lot. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138, Merlex Auto Group Mike - saleperson Gave me the advertised price of a vehicle then raised it $12,000 Arlington VA, MERLEX AUTO GROUP SOLD A CAR WITHOUT DISCLOSING ISSUES Arlington Virginia, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram Merlex Auto Group. Mike seemed to have no recollection of our earlier conversation and the only thing he knew about the car was, "it's still here." RUN. On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. February 2022 check engine light comes on again. CARFAX does not have the complete history of every vehicle. Owners who claim this profile can update information, boost SEO, and more. Copyright 1997-2023 Ripoff Report. 185 were here. 3.7. I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. Corporate Advocacy Business Remediation and Customer Satisfaction Program. I contacted "Walter" who quickly asked "when can i come in? Job. I get to the dealership and the truck was not in the lot. BBB is here to help. Corporate Advocacy Business Remediation and Customer Satisfaction Program. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Upon arriving at the dealership, the scene was a little chaotic and unorganized. We've either got it - or we can get it. I purchased a car from here 2 DAYS ago! (I was looking for financing for my daughter, starting April 1, when she starts her new job). Child safety. Communicates outside of dealer hours!! Established in 2014. You are absolutely right that we should have done a better job of following up with you properly. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. And of course, they tried to up sale me another auto on the lot. 1492 customer reviews of Merlex Auto Group. Absolutely incredible!!! Two Classes of consumers are eligible to make claims in the Merlex stucco settlement. We're sorry that the vehicle you were interested in was sold from the moment you first inquired to the moment you showed up at our store. International Association of Better Business Bureaus. They told you where to sign, and you just blindly did just that and now you come here to cry and whine over what YOU got YOURSELF into! 2019 LAND ROVER RANGE ROVER SUPERCHARGED Shopper, They were pretty good with customer service and the car prices where average, Pretty good. Corporate Advocacy Program: How to repair your business reputation. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Employer est. Always go with your gut feeling! "Walii"!!!! Otherwise they will come to my home and make to me bad. i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! Sales: (703) 685-9312. The owner Ray should NOT BE TRUSTED. Ass Fks, Stay Away! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Dont sign the sold as is be careful! I was told the truck "was in the shop" to get a sun roof motor replaced. :$6K . Serving the greater Arlington, VA area, our full lineup of quality previously owned vehicles means that you can find what you are looking for at Merlex . On March 19, 2018, Monday, I returned the car and the cars key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Domain Created. Hiding negative complaints is only a Band-Aid. 30 minutes later the sales person asked for an additional minor piece of information. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. Closed | Opens at 10:00 AM. Bought a range rover. The manager of Ally financial said that I should pay, otherwise they will apply a late fee. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. Latest check. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. BBB reports on known marketplace practices. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. Please teach me how to make the bank stop frightening me. I said I was not pleased but sh-t happens. Walter refused to pick up the phone and texted the mechanic that someone from the dealership was coming to take the car. All rights reserved. He spent 75% of the time i was there with me. The police officer asked "how? WOW that's great service, I expected a ride not to be taken for a ride. BBB Business Profiles generally cover a three-year reporting period. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. You name it they have it. It looked brand new being a used car and all of the customer service reps handled me very well. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. that night, after bringing the car home, lights appeared on the dash! On 12/30/2022 PIERRE, ROODY filed a Contract - Debt Collection lawsuit against MERLEX AUTO GROUP. Will definitely be back in the future. For more specific results for "merlex-auto-group". I did not check the completeness. Grace told me to contact Mike ASAP so I did. He said, he cant. Consumers love to do business with someone that can admit mistakes and state how they made improvements. before signing the dotted line, the owner Ramil aka Ray (fake names are used here we learned) assured us any issue, his "personal" mechanic will solve. Upon finding out, I went to their mechanic to retrieve the car i put money down for 2 weeks ago. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. 5. Choose a car and the dealer will bring it to you for a no-obligation test drive. This was Thursday "WALTER", through text message, asked me to drop off so we can fix as soon as possible.. "Mike" told me that they no longer wanted to do business with me. Search listings from Merlex Auto Group in Arlington, VA to find the right vehicle for you. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. He knew nothing about the car so i should have known he knew nothing about anything else either. It's been two days, I have not heard from him since. Salesperson Zaki Hairat drove the new car to my house. Estimated amount consumers saved since 1997: $15,590,010,907. Merlex Auto Group. GoooooooooooooooooooooooooooooooDdddffff. NEVER!!! Great deal, I thought. Before leaving, Ray gave his number, stating "Any issues, just let me know! 1105 N Glebe Rd Arlington, VA 22201. He should not only have the vin immediately in front of him, but he should also have a list of the options so they could book it out correctly for the bank. The car I made an appointment to see and drove 90 minutes for was not on the lot. https://www.merlexautogroup.com Safety status. There may be more specific results for "merlex-auto-group", For more specific results for "merlex-auto-group", Showing 1-25 of 112,711 Found Reports
July 21,2020 check engine light came on. Dealt with Jason and Walter. Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. Of course they should have been but in the final analysis, it's up to YOU to use common sense and be a smart consumer. Merlex gave me a great experience. I am a return customer and they as last time they treated my husband and I with s. This profile is powered by Birdeye. Merlex Auto Group. 2. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. There is a second line of financing exists. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Who's crazy enough to start this website? Merlex Auto Group. Etta cost are not listed in ads or on their website. I drove far to get the vehicle I wanted. Completely Shady, especially Ray the owner. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Those sold cars are still being advertised. Made an internet inquiry, had 2 responses, one from Mike and one from Grace. Appfolio Charged $538 to charge card and I never heard of them!!! I have brought this up to my team and we will be working on improving our sales experience. We were going to drive 2 hours together to see them. Business Development Manager (Current Employee) - Arlington, VA - December 28, 2016. nice manager. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. Some of the employees are rude and not helpful. 10 stars!!! My owners would have either fired him or fired me for not firing him the way he acted on the phone. This rating includes all reviews, with more weight given to recent reviews. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. Dont click on those slick Ads! Please DO NOT patronize this business. Write a review. BBB Business Profiles may not be reproduced for sales or promotional purposes. Even called me several days later to say car was there, but you told me wasnt before. Arlington, VA. I was very scared that they will frighten my daughter and neighbors. Reviews. File your review. I was scared that they will break my doors, windows and home stuff. Blessing in disguise This was not what was discussed. One day you Fks will Fk with the wrong dude, yous came so close to devastation words will not express the underlined truth. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. ", He was the salesman. I left with a Mercedes certified vehicle that has all of the bells & whistles. Boca Chica, Tierras Altas, Quebr Veraguas Boca Chica, Tierras Altas, Quebr Veraguas Chiriqui, Avimex Poisoning Livestock With Experimental Untested Poisonous Vaccines, Skeltons Lock and Key Skeltons Lock & Key Refused to refund for faulty key fob he sold me new. After I contacted the dealer on their 2014 Mercedes E-350 4 matic with the Amg package their price went from 10,996 to 14,996. Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. Consumers want to see how a business took care of business. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! I highly suggest, next time you spend over $10, you get yourself a keeper. Advertisers above have met our
(I checked it by calling to Arlington police department). This is IMPORTANT! Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. All rights reserved. It was approved. Its HIS car, not mine. we contacted the VA DMV INSPECTOR in RICHMOND as well as others! Copyright 1997-2023 Ripoff Report. Get a Kelley Blue Book instant cash offer. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. There is a very scary word "balloon on the 3-rd page of the Buyer Contract. I have a video record of it and a witness. On March 16, 2018, Friday, I visited Pentagon Credit Union. Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. Case Summary. Who's crazy enough to start this website? I will never ever go back to Merlex Auto group. we did all that was asked of us, hence the reason Ramil (owner) gave us the key! I guess I was supposed to do HIS job for him. I informed her, ok but was waiting to hear back from the sales person. This is the best way to manage and repair your business reputation. That Friday, i noticed that their mechanic was extremely slow with coming up with a quote. In the original write up they said that the car ran perfectly. Walii jumped out his car after blocking me in yelling "weve been looking for this car FOR WEEKS!". The Purchase Documents set is thinner by 1/3. 1105 N Glebe Rd I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. Although the manager Walter swore, that the car was clean. MerlexAutoGroup proposed to apply to the Pentagon Credit Union for a car loan for me and not wait for April 1. Should they have been honest? See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. They have the best inventory of lux cars. I called them. Get more reviews from your customers with Birdeye. Directions. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. they are not trustworthy! Unlawful and unprofessional. Why is this public record being published online? Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. I Talked with a sales person who handed me the set of keys and walked away. Check reviews anywhere about this place! Ally bank gave me the reference number.
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