Ordered coats for 2 of my sons in the sale. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. 2023 Trustpilot, Inc. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In November 2022 I placed an order with FootAsylum and it never came. Price was unbelievable for what I got! Here are 8 tips for writing great reviews. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. You will be contacted by email to verify your review. Very disappointing.Would never order from them again! !spoke to Edge lane store about colours in crocs. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. This arrived within only two working days and all items were delivered intact and all there. Thank you for signing up to . Date of experience: 18 December 2022 my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Order placed Sunday afternoon and delivered Monday afternoon. In real life, they are dull, boring and have no character at all. Shoved the card machine into our face. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. - Kristy Smitten, posted 11 months ago - Callum Phelps, posted 11 months ago I would avoid at all costs. Your browser does not support embedded videos. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Reply from Footasylum Jul 14, 2021 Hey! I brought some trainers and returned them just before the 28 day period which was allowed for returns. Email and text communication was prompt and efficient. For full terms and conditions see here. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Get your sneaker fix anytime, anywhere with the Footasylum app. One star as there is no 0 stars. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. They were dispatched quickly and delivered within a few days to Northern Ireland. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. I would definitely recommend and will be a returning customer. | Read 8,321-8,340 Reviews out of 55,152 - Fred, posted 2 months ago Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Ends: Tue 28 Feb 2023. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. 2. . We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Find out how we combat fake reviews. I would definitely recommend and will be a returning customer. Unable to get in touch with anyone from customer service to resolve issue. Keep up the good work Terry!Thanks so much.Tanya. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. OL10 2TA. If you don't like it, leave. Verification can help ensure real people write reviews about real companies. T3 is part of Future US Inc, an international media group and leading digital publisher. For more information on the cookies that our site uses click here. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Find out how we combat fake reviews. Replies to negative reviews in < 24 hours. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Tried to send Crocs back as they didnt fit my daughter. 2023 Trustpilot A/S. - KM, posted 1 year ago Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Order placed Sunday afternoon and delivered Monday afternoon. Also it was delivered to Republic of Ireland avoiding customs charges. Greater than 37%. 44.99. Find out how we combat fake reviews. 3 ratings with the average rating of 4 out of 5 stars. Useless. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Editor, Marcus Herbert. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). - Lisa Lynch, posted 1 year ago Suggested companies are based on peoples browsing tendencies. I would definitely recommend and will be a returning customer. Accurate And Undamaged Orders. Claim your profile to access Trustpilots free business tools and connect with customers. Shocking service avoid disappointment. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Further Details. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). And would recommend to all my friends amd family. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Change of mind returns accepted. We also ensure all reviews are published without moderation. - Rebecca Jones, posted 1 year ago Which are the instant chat and the WhatsApp!! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. First and last time I will use this company. AVOID THIS COMPANY!!!! After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Easy! We hope to see you shopping with us very soon. For all international returns outside of the UK, please visit our dedicated international returns page. Useless. We spoke to Footasylum's senior leaders . Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Restrictions apply. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. We hope to see you shopping with us very soon. In November 2022 I placed an order with FootAsylum and it never came. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Customer Service. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Suggested companies are based on peoples browsing tendencies. Companies can ask for reviews via automatic invitations. We hope to see you shopping with us very soon. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Shoved the card machine into our face. In real life, they are dull, boring and have no character at all. In just a few steps, we'll have it sorted. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Giving one star so I can leave this review. Ordered Nike trainers. Ordered it on Monday and it was delivered on Tuesday. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. I can't even point the blame at one member of staff because they were all terrible. Difficult, posted 2 weeks ago I brought some trainers and returned them just before the 28 day period which was allowed for returns. Delivery to Australia was super cheap and very very fast! Was told that neither was possible because I didnt return them in the original shoe box! I was taught to value customers, no matter what job I was in. Hey Karl!Thanks for taking the time to leave us a review. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Before returning items you must notify Footasylum by telephone, letter, or email. Absolutely fuming with this company. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. This time, however, when I ordered, their courier choice was Yodel. These featured collections are typically the most popular and best-selling products on the Footasylum website. Gain access to Footasylum UNLCKD through your main Footasylum account. A pop-up box will appear revealing the code. Was looking everywhere but at her customers. 10/10 will not be using footasylum again. It goes against our guidelines to offer incentives for reviews. Please refresh the page and try again. Hey MattThanks for taking the time to leave us a review. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. - Mel, posted 7 months ago We had to ask him 3 times just to make sure, because he would just mumble something and walk off. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. Thanks,Rebekah. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I would avoid at all costs. In November 2022 I placed an order with FootAsylum and it never came. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Would you like to add a photos or videos? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Rock Woven Outdoor Pant. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. No greeting, no please, no thank you. Companies can ask for reviews via automatic invitations. And would recommend to all my friends amd family. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. They have sent them back to me and are refusing a refund. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. All items must be returned in their original boxes and packaging. Footasylum. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. If you miss this window, youll have to go through the returns process. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Great sale and super quick on delivery. The lines are open from08:30 - 19:00. Get Code. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Start your return online at the Footasylum website. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. 27 Feb. At least 30% off in the . Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Once cleared, your points will turn into money off any future purchases. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. 2023 Trustpilot A/S. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. That is great news that they arrived a day early!We hope to see you again very soon. Click the 'Copy' button to copy it. Email and text communication was prompt and efficient. Asked for a pair of trainerscould not even tell what the guy said. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Code Expires. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Received 2 small refunds for I don't know what! Still over 300 down! Easy! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Simply follow our returns portal link below. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Great to hear that the parcel arrived so quickly. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Ordered coats for 2 of my sons in the sale. Thank you so much. That is great news about the fast delivery.We hope to see you again very soon. Here are 8 tips for writing great reviews. Ordered coats for 2 of my sons in the sale. Companies can ask for reviews via automatic invitations. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Happy from start to finish! very helpful as Liverpool didnt answer the phone. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Manners cost nothing. We use dedicated people and clever technology to safeguard our platform. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Just noticed that the box they have sent them in isn't for the correct trainers. Got them cheaper than any other website. Great to hear that the parcel arrived so quickly. They also offer a WhatsApp device but it doesnt work. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. 2023 Trustpilot A/S. Up to 60% off at Footasylum on selected women's t-shirts. If you don't like it, leave. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. This is the last thing I buy from footasylum from here on. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. They have sent them back to me and are refusing a refund. Would not recommend. Ordered almost 400 worth of clothes for my son on the 12th of December! Ordered standard delivery, was dispatched the next day & arrived the day after. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! This time, however, when I ordered, their courier choice was Yodel. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! !spoke to Edge lane store about colours in crocs. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I have sent them back the undamaged trainers in a damaged box as I received them. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. To start a return, fill out the returns form that came with your order and follow the instructions on the form. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Footasylum exchanges are only available in the UK. Ordered some trainers at 10.30pm amd paid for next day delivery. One very disappointed son this Xmas! The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Treated myself to some new trainers and jogging bottoms in the sale! Search for local Shoe Shops near you and submit reviews. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Was looking everywhere but at her customers. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. My son lost out on his Christmas presents as a result. Great sale and super quick on delivery. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Extremely moody.I've never seen such self absorbed people. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. New customers only. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Check out what 59,467 people have written so far, and share your own experience. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services.